Communication Policy

Last Modified: July, 2025

The Vast Reach (Powered by Finmark Solutions) has a telephone system that can record conversations for various lawful purposes such as quality monitoring, compliance, training, and safeguarding. All incoming and outgoing calls to or from The Vast Reach may be recorded, collected, and stored. Normally, a call will not be monitored or retrieved unless there is a need to investigate a complaint, perform a management quality check, ensure compliance with regulatory procedures, safeguard employees or prevent/detect a crime. Additionally, recording may be used to train and coach staff in call handling and protect employees from abusive or nuisance calls.

Data collected during recording activities will be processed lawfully and in accordance with applicable laws such as GDPR. The personal data collected will be:
• Adequate, relevant, and not excessive.
• Used only for the purpose(s) specified in this policy and not for any other purposes.
• Accessible only to designated managerial and/or senior staff such as our CEO, COO, legal department, accountants, and specifically authorized IT representatives.
• Handled confidentially and managed with care.
• Stored securely and kept safe.
• Not kept for longer than necessary and securely destroyed afterward.

Whenever possible, we will notify the participants of a call, either the caller or receiver, that the call may be monitored or recorded for quality or training purposes. This will allow them the opportunity to either consent to the recording by continuing with the call or to disconnect the call.

If you choose to continue with the call or accept the current policy, you are giving your free and unconditional consent that any calls made to or received from The Vast Reach may be monitored or recorded for the purpose(s) outlined in this policy.

When you use our Site or mobile application, we may automatically access some of your basic Facebook account information, like your name, email, gender, birthday, current city, and profile picture URL. Additionally, we may ask for permission to access other Facebook features, such as your friends, check-ins, and likes, but you have the choice to allow or deny us access to each feature.

If you link your account to any social networking sites, communication apps, or other platforms, like Facebook, Google+, Instagram, Pinterest, Twitter, or Whatsapp, etc. we may receive certain user information, including your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts. If you use our mobile application, we may also receive the contact information of anyone you invite to join.

When you participate in contests or giveaways or respond to surveys, we may collect your personal information and any other information that you provide.

We may disclose information about you if we believe it is necessary to comply with legal processes, investigate potential policy violations, or protect the rights, property, and safety of others. This may include sharing your information with other entities for fraud protection and credit risk reduction, as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications: With your consent or an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users: When you interact with other users on our Site or mobile application, they may see your name, profile photo, and descriptions of your activity, including sending invitations, chatting, liking posts, and following blogs.

Online Postings: Any comments, contributions, or other content that you post to our Site or mobile application may be viewed by all users and publicly distributed outside of our platform indefinitely.

Third-Party Advertising: We may use third-party advertising companies to serve ads when you visit our Site or mobile application. These companies may use information about your visits to our platform and other websites contained in web cookies to provide advertisements about goods and services that may interest you.

Affiliates: We may share your information with our affiliates, which include our parent company, subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. In such cases, we will require our affiliates to adhere to our Privacy Policy, Communication Policy, Terms of Use, and any other relevant policies.

Business Partners: To offer you specific products, services, or promotions, we may share your information with our business partners.

Other Third Parties: We may share your information with advertisers and investors for general business analysis purposes. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy: If we undergo a merger, reorganize or sell all or a part of our assets, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information may be transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.

Emails and Communications: If you do not wish to receive correspondence, emails, or other communications from us, you may opt-out in the following ways:
• Indicating your preferences during registration.
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below.

If you wish to stop receiving correspondence, emails, or other communications from third parties, you must contact them directly.

To get in touch with us regarding any questions or feedback on this Communication Policy, please reach out to us at support@thevastreach.com

For any disputes arising from or related to this Agreement or our relationship, excluding those that qualify for small claims court, we will resolve them through arbitration before a neutral arbitrator instead of in court. By agreeing to this, you are waiving your right to a trial by jury and the ability to participate in a class action. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Agreement. The arbitrator’s decision will be final and binding, and the arbitrator may award injunctive relief or specific performance to provide relief warranted by the individual claim before them. You may still bring issues to the attention of federal, state, or local agencies and seek relief against us if allowed by law.

If any part of this Dispute Resolution provision is deemed invalid or unenforceable by a court, the remaining parts of the provision will still apply. However, if the language relating to the waiver of class and representative actions is found to be invalid or unenforceable, the entire Dispute Resolution provision will be null and void. The rest of the Agreement will remain in effect and unchanged by this severability provision.

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